China Translation & Content Manager

Job Introduction

Are you looking for a new challenge in Selfridges that gives you the chance to get creative and use your knowledge and expertise to take our China Digital content to the next level?  Looking for a company that wants to help further your career as well as provide you with an exciting, inspiring and fun place to work? 

If the answer to all of these questions is ‘yes’ then you’re just the kind of person we’re looking for!

Role Responsibility

The China Translation & Content Manager will be responsible for managing translation of all digital content and providing quality assurance and approval of newly translated/created content.

This position requires a wide range of qualities from editorial flair and solid fashion knowledge to logical thinking and meticulous attention to detail. This person will take on management of external translation partner(s) and workflow coordination across Digital teams (e.g. CRM, Editorial, Creative Production). The post holder will undertake the following duties and responsibilities:

• Manage translation workflow and process and liaise with both external partners and internal teams to ensure the timely and accurate delivery of Chinese digital content across all devices
• Manage and find ways to improve the translation quality across all our digital store-front(s) in Chinese region (e.g. selfridges.com/CN/zh) and provide Chinese translation language support when and where needed;
• Be involved in app update and website release projects to ensure Chinese digital store-front(s) is of high quality linguistically and functionally (eg, helping prioritise translation for key projects, eg, PDP page re-design)
• Review blogger and affiliate coverage in local language on our key marketing networks

The Ideal Candidate

Essential:

• Be bi-lingual (Mandarin mother tongue, fluent in English and able to read and write in Simplified Chinese);
• Have experience in translation, website localisation, and translation project management, ideally in a translation agency or have experience managing relationships with external agencies
• Experience in managing an external translation agency where large volumes of content required;
• Have a logical approach when it comes to problem-solving and trouble-shooting; and be comfortable identifying pain points in a complex process, particularly in regards to the translation workflow;
• Experience working with machine translation, translation memory, and have some knowledge in translation/localisation process and tools;
• Have the ability to work under pressure to ensure tight deadlines are met;
• Have the ability to build and maintain key relationships cross-functionally;

Desirable:

• Have solid fashion knowledge and strong awareness of fashion trends, as well as experience working in the luxury industry;
• Possess tri-lingual capability (fluent in Cantonese and able to read and write in Traditional Chinese);
• Have proven experience of achieving success by applying logical as well as creative thinking;
• Have the ability to communicate region specific information to the wider teams / business and develop and improve working procedures and processes

About the Company

Our creative spirit

We are more than a shop. We are a social space where culture and commerce collide to release an energy that we call the Selfridges spirit. We are here to make our world brighter, and everyone is welcome.

Our awards cabinet

We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign. 

Our future

Since 1909 we have been at the forefront of retail and today our stores in London, Manchester and Birmingham – alongside selfridges.com and the Selfridges App – continue to redefine the way we shop and socialise. As a Selfridges team member, you will learn what it takes to consistently drive innovation, success and amazing customer experiences.

THE FUN STUFF

There are lots of reasons to be excited about joining Team Selfridges – from our fantastic team member communities to volunteer days and behind-the-scenes Selfridges experiences throughout the year.

Other benefits and rewards include:

• Generous bonus and/or commission scheme

• Discounted gym memberships

• Pension contributions 

• Annual travel pass and cycle to work schemes

• A volunteer day for all team members

• Access to a wide range of training programmes to help your career development

Selfridges