Change Manager- Org Effectiveness

Job Introduction

Are you looking for a new Change Manager role that gives you the chance to get creative and use your knowledge of the business to take our organisational effectiveness to the next level? Looking for a company that wants to help further your career in Change, as well as provide you with an exciting, inspiring and fun place to work?  

If the answer to all of these questions is ‘yes’ then you’re just the kind of person we’re looking for! 

Role Responsibility

As a Change Manager, you will be accountable for the end-to-end change management lifecycle, from assessing change impacts, to planning business readiness, through to ensuring change is fully embedded within the relevant business areas, across our most complex initiatives. You will report to the Head of Change and work cross-functionally, partnering with key stakeholders in other functions to successfully deliver in your role.​

As a Change Manager- Org Effectiveness you will:​

• Partner with leaders in areas undergoing complex change to understand their localised vision and purpose, building and delivering plans to transition to new ways of working utilising our change methodology​
• Support the evolution of new ways of working and cultural change across the organisation, including building a more agile approach to solving problems, driving a relentless focus on customer and enabling collaborative ways of working between cross-functional teams​
• Build relationships and partner with other enabling functions to successfully deliver plans, including Internal Communications, Learning & Development and HR Business Partnering​
• Produce and oversee the production of key deliverables, including Change Plan and Approach; Change Impact Assessment; Communication and Engagement Plan; RACI matrix; Process Maps; Adoption Tracking and Business Transition Plan​
• Establish and manage the people risks, dependencies, issues and capability requirements for the areas you are supporting. For example, functional ‘overloading’, skills/capability gaps or barriers to adoption ​​
• Contribute to the development of change capability, both within the Change team and within the wider organisation, through sharing knowledge and contributing to best practice Change approach​

The Ideal Candidate

• Collaborative. Building relationships is one of your strengths. Whether it’s within your team, with your stakeholders to initiate positive change, or with the wider Selfridges community, you realise the importance on working together.​
• Knowledgeable within the field of change management, with an in-depth understanding of the change lifecycle and a particular focus on enabling organisational change​
• Customer-focused, putting your customers at the heart of everything you do​
• A great communicator. You will have excellent influencing skills and able to build professional, lasting relationships across all areas and at all levels up to Exec -1​
• Naturally pragmatic and solutions orientated. You are calm under pressure and can break down complex problems and provide innovative solutions​
• A role model, setting high standards and always leading by example​
• Flexible. Able to adapt style to suit a given situation and comfortable working in an ambiguous environment.​
• An example of our values, a trusted and respected colleague​

About the Company

Our Creative Spirit 

We are more than a shop. We are a social space where culture and commerce collide to release an energy that we call the Selfridges spirit. We are here to make our world brighter, and everyone is welcome. 

Our Awards Cabinet 

We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign. We were also recognised as a ‘Best 25 Big Company to Work For 2020’ as awarded by The Sunday Times.

Our Future 

Since 1909 we have been at the forefront of retail and today our stores in London, Manchester and Birmingham – alongside selfridges.com and the Selfridges App – continue to redefine the way we shop and socialise. As a Selfridges team member, you will learn what it takes to consistently drive innovation, success and amazing customer experiences. 

Everyone is welcome

We are committed to a diverse and inclusive working culture, and we see this as key to our success and our working culture. Here at Selfridges, everyone is welcome - irrespective of race, gender, ethnicity, sexuality, age or disability, we stand by equal opportunities for all. We are diverse, we are inclusive, we are Selfridges.

The Fun Stuff  

There are lots of reasons to be excited about joining Team Selfridges – from our fantastic team member communities to volunteer days and behind-the-scenes Selfridges experiences throughout the year. 

Other benefits and rewards include:

• Generous bonus and/or commission scheme 
• Discounted gym memberships 
• Pension contributions  
• Annual travel pass and cycle to work schemes 
• Up to five paid volunteering days
• Access to a wide range of training programmes to help your career development

Selfridges