Change Lead

Change Lead

Job Introduction

Are you looking for a new Change Lead role that gives you the chance to get creative and use your knowledge and expertise in Change to help us transform the way we manage stock throughout our business? Are you seeking an opportunity to use your relationship building skills to partner with leads of other key functions to successfully deliver and embed change? Looking for a company that wants to help further your career, as well as provide you with an exciting, inspiring and fun place to work?

If the answer to all of these questions is ‘yes’ then you’re just the kind of person we’re looking for!

Role Responsibility

As a Change Lead, you will be accountable for the end-to-end change management lifecycle, from resource planning, to assessing change impacts, to planning business readiness, through to ensuring change is fully embedded within the relevant business areas, across various projects within our newly-formed Source and Supply domain. Previous experience in Merchandising and/or Supply Chain is essential, as you will focus on projects which transform the way we manage stock throughout our business, from sourcing through to inventory management within our stores and online. You will report to the Head of Change and lead a team comprising of change and training professionals, whilst partnering with leads of other key functions to successfully deliver in your role.

As Change Lead you will:

  • Develop project sizing and change/training resourcing assessments for new initiatives and ensure this is built into relevant upstream processes, for example budget approval
  • Create and maintain a portfolio-level view of change plans to provide senior stakeholders with visibility of the wider context, including how initiatives are connected, when initiatives will land and how they will impact on current ways of working
  • Establish and manage the total picture of people risks, dependencies, issues and capability requirements across the projects within your remit. For example: functional ‘overloading’, ‘capability gaps’, embracing new ways of working and driving new behaviours and culture
  • Work with individual projects and Internal Communications to build engagement plans, including utilising internal communications channels and setting up/chairing forums as appropriate to engage with senior business stakeholders
  • Contribute to the development of the wider Change team through sharing knowledge and adding to best practice Change approach
  • Partner with business stakeholders, including Business Leads and our Product team, to ensure that change plans align to their strategic aims for transformation
  • Support Business Lead in coordinating a business resource plan, to ensure we have visibility of SME and other time commitments required from teams to enable us to plan ahead
  • Manage and lead your team giving regular feedback and coaching. Recognising both talent and development areas, you will create unique plans to progress your team using the tools available
  • Oversee the production of key change and training deliverables, including:

−Change Impact Assessments

−Stakeholder Maps

−Communication and Engagement Plans

−Change Plans

−Business Readiness Approach and Tracking

−Training Plans, Training Needs Analyses, Training materials

−Adoption Tracking and Business Transition Plans



The Ideal Candidate

  • Collaborative, with a proven ability to build effective relationships and influence at all levels
  • Knowledgeable, with an in-depth understanding of the end-to-end change management lifecycle and previous expertise working with Merchandising, Supply Chain or other relevant functions
  • Customer-focused, putting your customers at the heart of everything you do
  • Naturally pragmatic and solutions orientated. You are calm under pressure and can break down complex problems and provide innovative solutions
  • A natural leader, coaching team members to drive performance & enable change as well as supporting development
  • Experienced. You have a minimum of 7 years working in a change management or project/programme-based role, with at least 2 years in a management position
  • An example of our values, a trusted and respected colleague

About the Company

Our Creative Spirit 

We are more than a shop. We are a social space where culture and commerce collide to release an energy that we call the Selfridges spirit. We are here to make our world brighter, and everyone is welcome. 

Our Awards Cabinet 

We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign.  

Our Future 

Since 1909 we have been at the forefront of retail and today our stores in London, Manchester and Birmingham – alongside and the Selfridges App – continue to redefine the way we shop and socialise. As a Selfridges team member, you will learn what it takes to consistently drive innovation, success and amazing customer experiences. 

Everyone is welcome

We are committed to a diverse and inclusive working culture, and we see this as key to our success and our working culture. Here at Selfridges, everyone is welcome - irrespective of race, gender, ethnicity, sexuality, age or disability, we stand by equal opportunities for all. We are diverse, we are inclusive, we are Selfridges.

The Fun Stuff  

There are lots of reasons to be excited about joining Team Selfridges – from our fantastic team member communities to volunteer days and behind-the-scenes Selfridges experiences throughout the year. 

Other benefits and rewards include:

  • Generous bonus and/or commission scheme 
  • Discounted gym memberships 
  • Pension contributions  
  • Annual travel pass and cycle to work schemes 
  • A volunteer day for all team members 
  • Access to a wide range of training programmes to help your career development



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