Change Analyst

Job Introduction

The Change Analyst is accountable for ensuring that the requirements for business change for each project/release are understood and developed, that stakeholder engagement is maximised and that actionable change plans are created.  A key part of this role is ensuring that change management is both factored into and co-ordinated across the project, whilst fitting in to the Single View of Stock change and communications framework.  This will include fully participating in the Project Discovery phase.  The Change Analyst will be an ambassador for change management and will provide hands-on help and coaching to the project teams to ensure they understand what change management is and why it is important.  This will help plan for not just the end state but also the transition states throughout the project.

Role Responsibility

• Assisting the project team in the Discovery and Definition phases to ensure that the wider change impacts on the business are both planned for and understood
• Develop change impact assessments and readiness to change assessments – this includes impacts on roles and gaps in capability
• Stakeholder identification and mapping plus communications planning and delivery
• Assist in assessing which types of change strategies/tactics might be best employed ensuring that they are fit for purpose and reflect the environment (understanding that Selfridges' primary concern is on delivering 'business as usual')
• Identification of other change delivery methods (e.g. training) and engagement with  the HR team at the right time, ensuring they are able to plan in advance
• Work with the Project Manager on the creation and maintenance of a change plan and risk monitoring log
• Meet regularly with the Workstream Change Lead to ensure that the project change approach and plans are understood at a Workstream level and that the wider  change impact is understood, accurate and up to date
• Ensure that change management 'lessons learned' from other workstreams/projects are taken account of in formulating the approach and plan for SVS projects -  feedback any lessons learned to the Workstream Change Manager
• Support the Workstream Change Manager in the planning, development and delivery of change mobilisation and communication events
• Support on the definition and articulation of business benefits, translating this through to ‘what’s in it’ for the business and individuals
• Adoption tracking and support planning and delivery

The Ideal Candidate

KEY COMPETENCIES

• Experience of supporting a transformation programme in a change management capacity. 
• A background of working within a customer orientated function and supporting transformation within this area
• Proven experience in providing service to a variety of stakeholders from different organisational levels and functions to achieve successful project outcomes
• In depth understanding of the pressures and goals of change projects and business functions
• Retail commercial and operational knowledge
• Microsoft office skills, to include PowerPoint and Visio
• Experience of Oracle Retail products would be preferable

Technical Skills

• People orientated – understands how people go through a change and the change process
• Active listening skills
• Strong influencing skills
• Problem solver with root cause identification skills
• Strong verbal  and written communication skills
• Excellent presentation & facilitation skills
• Skilled in structured process analysis, with the ability to identify change impacts and identify required activity to manage change well
• Proficient in stakeholder analysis and management techniques
• Proficient in challenging/ influencing the business, business strategy, business case and business requirements
• Ability to make customer-oriented decisions and respond to customer concerns within the projects
• Strong negotiation and consensus building skills

Personal Attributes/ Behavioural Skills

• Professional and positive approach
• Diligent with attention to detail
• Ability to cope under pressure
• Good collaboration and interpersonal skills - enables team to work collaboratively to support the wider business agenda
• Effective communicator at all levels - influential and able to challenge peers, reports and the leadership team
• Self-motivated & self-sufficient
• Team player - energises programme teams and secures buy in to new ways of working (change management method)
• Assertive, adaptable, and creative
• A ‘can do’ attitude and willingness to go the extra mile when required
• Coaches others to recognise barriers to success and enables others to manage these issues
• Inspires the wider team to work together to deliver the desired outcome

About the Company

We are a shop run on imagination: a place where the world’s most covetable brands combine with the most extraordinary spectacles, events and ideas for an experience like no other.

We have challenged the rules of retail from day one, whilst demonstrating our unwavering commitment to sustainability.  In 2016, we were the first to be awarded with recognition for the ‘World’s Best Sustainability Campaign by a Department Store’ at the IGDS Global Department Store Summit, in-line with its focus on buying better and inspiring change. We are also recognised as the Best Department Store in the World (2010, 2012, 2014 & 2018) underlining our place at the forefront of retail. In 2018 we were recognised as a LinkedIn Top Company to work for.

Our vision is to be the destination for the most extraordinary customer experience, and our people are central to us achieving this.  As an employer we are committed to making Selfridges an exciting, inspiring and fun place to work

Selfridges