Change Analyst- 6-month FTC

Job Introduction

Selfridges has always been much more than a shop. We’re a social space where everyone is welcome and feels a sense of belonging, a creative playground where culture and commerce collide, and an experimental hub where you can discover the most innovative and sustainable ideas in retail. We’re here to help make the world brighter. And you can be an important part of this. We’ll talk more about the role below, but before we get to that, let’s share with you the good stuff…  

Rewards and benefits 

Life at Selfridges is dynamic, exciting, and always evolving. As well as working with some of the most cutting-edge, iconic and boundary-pushing brands, designers and creatives, we also offer our team members opportunities to help make a positive difference through our network of communities, both within and outside Selfridges. Here are just a few of our rewards and benefits that help make our team experience that bit more extraordinary. 

• Flexible working options to benefit you, your family and your wellbeing that can include part-time, flexi-time, job sharing or hybrid working

• Generous annual leave that increases with length of service 

• Up to five paid volunteering days – from beach cleans to co-ordinating food and clothing donations 

• Family leave that suits your set up including Maternity, Paternity, Adoption, Surrogacy and Shared Parental leave policies 

• Defined pension contribution scheme  

• Generous bonus and/or commission scheme  

• Enviable team member discount including sale previews and double discount days 

• Exclusive local discounts on a range of restaurants, bars, beauticians and entertainment 

• Subsidised gym memberships  

• Annual travel pass and cycle-to-work schemes  

• A sustainable car salary sacrifice scheme 

• Several internal communities to get involved in from our Diversity Board and Green Warriors who are leading the charge on D,E&I and sustainability, to the Wellbeings who are always thinking of new ways to champion healthy minds, bodies and routines for our team members 

• Workplace Options, our confidential team member assistance programme for when life gets tricky or you need a little guidance 

• Access to a wide range of training programmes to help your career development 

Read on to find out how you can play your part in Reinventing Retail… 

Role Responsibility

As a Change Analyst, you will be responsible for supporting the change management lifecycle across one of the projects within Selfridges’ strategic transformation programme. This can include; tracking business readiness, producing communications collateral, hosting engagement sessions, and ensuring change is fully embedded within the relevant business areas. You will report to a Change Lead and work closely with key project stakeholders.

This opportunity is a Fixed Term contract and the role can be based in either London, Manchester and/or Birmingham

As a Change Analyst you will:

- Produce and input into relevant change and training deliverables within the project lifecycle.

This may include:

−Change Impact Assessments

−Stakeholder Maps

−Communication and Engagement Plans and Collateral

−Change Plans

−Business Readiness Approach and Tracking

−Training Plans, Training Needs Analyses, Training Materials

−Adoption Tracking and Business Transition Plans

- Build strong relationships with key stakeholders and act as a trusted change advisor within the project or wider portfolio area

- Work with Internal Communications to build engagement plans, including utilising internal communications channels and setting up/chairing forums as appropriate to engage with business stakeholders

- Partner with business stakeholders, including Business Leads, to ensure buy-in to the change approach

- Work closely with IT/project management counterparts to ensure change is appropriately represented throughout all project documentation, such as project plans. Escalate change-related risks and issues to Change Lead as appropriate

The Ideal Candidate

- Collaborative, with a proven ability to build effective relationships and influence stakeholders

- Knowledgeable, with hands-on experience of delivering change

- A great communicator. You have excellent influencing skills, building professional, lasting relationships at all levels​, across all areas

- Customer-focused, putting your customers at the heart of everything you do

- Naturally pragmatic and solutions orientated. You are calm under pressure and can break down complex problems and provide innovative solutions

- Flexible. Able to adapt your style to suit different situations and comfortable working with ambiguity

- Experienced. You have previously worked in a project environment

- An example of our values, a trusted and respected colleague

This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the busines

About the Company

Everyone is welcome 

Selfridges is a place where we want everyone to feel a sense of belonging. We embrace every self and are committed to cultivating a diverse and inclusive working culture. We are leading with purpose to not only increase the visibility and recognition of under-represented talent within our organisation, but the wider industry too. Here at Selfridges, everyone is welcome – irrespective of race, gender, ethnicity, sexuality, age or disability, we stand by equal opportunities for all.   

Our awards cabinet  

We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign. We were also recognised as a ‘Best 25 Big Company to Work For 2020’ as awarded by The Sunday Times. 

Selfridges