Central Operations Lead

Role Responsibility

As the Central Operations Lead you will:​

- Lead the Central Operations team in seeking out improvement projects that drive operational efficiencies and improvements, leading to more effective teams which will result in more time to focus on customers and teams

- Bring a strategic mindset to projects, considering the wider context of business challenges and helping to frame this with senior leaders

- Be responsible for identifying areas of opportunity to aid store operations. Implementing guidelines and procedures in order to drive efficiency​

- Manage a team of two Central Operations Managers and guide them in  delivery of projects. From the formulation of new processes, communicating with relevant stakeholders, developing training content, and seeing through to implementation​

- Liaise with Channel Integration (CI). Providing support on CI process mapping, to validating and managing changes post implementation​

 - Consider all possible areas of impact from operational change, you will foresee challenges and provide opportunities to mitigate, from training to a clear comms plan​

- Collaborate with and influence functions where necessary, providing an overview of the changes and impact required.

- Agree and imbed training and communication. Owning and reviewing the process to ensure it is achieved. Adapting as needed to achieve optimal performance ​

The Ideal Candidate

How you’ll do it…you will be:​

- A strategic thinker, who’s able to simplify complex scenarios and understand the bigger picture of how business challenges interlink. And then able to build and deliver presentations to senior leaders as part of helping the business drive its strategic objectives

- Able to explain simply and clearly – able to present projects in a way anyone across the business can understand, to best enable change in the business and ensure the problems are fully understood by all for maximum improvements

- A strong leader. Passionate about coaching and developing your team

- Naturally pragmatic and solutions orientated. You can see the risks and opportunities within processes and procedures, and are able to offer solutions​

- Collaborative. Working with key stakeholders to simplify ways of working, influencing where necessary to drive change​

- Great at influencing and negotiating, whilst building professional, lasting relationships at all levels. Adapting your approach depending on your message and audience​

- Analytical. You are able to read and interpret data, understanding the nuances between each store, and adapting as needed​

- Focused and self-motivated. You are will use your relationships across the business to seek out required improvements​

- A retail expert. You have a background in retail, both front and back of house. Using this knowledge to improve operational efficiencies​

An example of our values, a trusted and respected colleague​

About the Company

Our Creative Spirit 

We are more than a shop. We are a social space where culture and commerce collide to release an energy that we call the Selfridges spirit. We are here to make our world brighter, and everyone is welcome. 

Our Awards Cabinet 

We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign. We were also recognised as a ‘Best 25 Big Company to Work For 2020’ as awarded by The Sunday Times.

Our Future 

Since 1909 we have been at the forefront of retail and today our stores in London, Manchester and Birmingham – alongside selfridges.com and the Selfridges App – continue to redefine the way we shop and socialise. As a Selfridges team member, you will learn what it takes to consistently drive innovation, success and amazing customer experiences. 

Everyone is welcome

We are committed to a diverse and inclusive working culture, and we see this as key to our success and our working culture. Here at Selfridges, everyone is welcome - irrespective of race, gender, ethnicity, sexuality, age or disability, we stand by equal opportunities for all. We are diverse, we are inclusive, we are Selfridges.

The Fun Stuff  

There are lots of reasons to be excited about joining Team Selfridges – from our fantastic team member communities to volunteer days and behind-the-scenes Selfridges experiences throughout the year. 

Other benefits and rewards include:

• Generous bonus and/or commission scheme 
• Discounted gym memberships 
• Pension contributions  
• Annual travel pass and cycle to work schemes 
• Up to five paid volunteering days
• Access to a wide range of training programmes to help your career development

Selfridges