Cash Office Clerk

Job Introduction

Selfridges has always been much more than a shop. We’re a social space where everyone is welcome and feels a sense of belonging, a creative playground where culture and commerce collide, and an experimental hub where you can discover the most innovative and sustainable ideas in retail. We’re here to help make the world brighter. And you can be an important part of this. We’ll talk more about the role below, but before we get to that, let’s share with you the good stuff…  

Rewards and benefits 

Life at Selfridges is dynamic, exciting, and always evolving. As well as working with some of the most cutting-edge, iconic and boundary-pushing brands, designers and creatives, we also offer our team members opportunities to help make a positive difference through our network of communities, both within and outside Selfridges. Here are just a few of our rewards and benefits that help make our team experience that bit more extraordinary. 

• Flexible working options to benefit you, your family and your wellbeing that can include part-time, flexi-time, job sharing or hybrid working

• Generous annual leave that increases with length of service 

• Up to five paid volunteering days – from beach cleans to co-ordinating food and clothing donations 

• Family leave that suits your set up including Maternity, Paternity, Adoption, Surrogacy and Shared Parental leave policies 

• Defined pension contribution scheme  

• Generous bonus and/or commission scheme  

• Enviable team member discount including sale previews and double discount days 

• Exclusive local discounts on a range of restaurants, bars, beauticians and entertainment 

• Subsidised gym memberships  

• Annual travel pass and cycle-to-work schemes  

• A sustainable car salary sacrifice scheme 

• Several internal communities to get involved in from our Diversity Board and Green Warriors who are leading the charge on D,E&I and sustainability, to the Wellbeings who are always thinking of new ways to champion healthy minds, bodies and routines for our team members 

• Workplace Options, our confidential team member assistance programme for when life gets tricky or you need a little guidance 

• Access to a wide range of training programmes to help your career development 

Read on to find out how you can play your part in Reinventing Retail… 

Role Responsibility

As Cash Office Clerk you will:​

• Maintain compliance with all cash processing procedures by securing, accounting and distributing revenue from the sales floor to banking level​

• Ensure safe and secure handling of all payment tenders and credit card information, following clear processes​

• Meet service level requirements of revenue collection by third party carriers​

• Process direct change requests from Retail Operations departments​

• Manage non POS related processes, including gift card management and season ticket collection​

• Ensure maintenance of all cash office machinery; change machines, coin/note counters, coin sorters and drop safes​

• Be responsible for the auditing and management of bullion in the strong room​

• Ensure that any defects in machinery are escalated to the relevant person​

• Maintain the Cash Office to ensure it is fully compliant at all times with trading standards legislation, health & safety legislation and security standards

The Ideal Candidate

• Well organised. You are able to prioritise your workload dealing with multiple requests at any given time. You are methodical in your approach and have excellent attention to detail​

• A great communicator. Friendly and confident in your manner you excel in the relationships you build with team members. You will work closely with various divisions and departments, ensuring all remain compliant with cash processes ​

• Experienced in Microsoft Office applications​ 

• Adaptable. The ability to work independently as well as collaborate across the wider team, you understand the need to shift working priorities due to competing deadlines and changing priorities​

• An example of our values, a trusted and respected colleague​

About the Company

Everyone is welcome 

Selfridges is a place where we want everyone to feel a sense of belonging. We embrace every self and are committed to cultivating a diverse and inclusive working culture. We are leading with purpose to not only increase the visibility and recognition of under-represented talent within our organisation, but the wider industry too. Here at Selfridges, everyone is welcome – irrespective of race, gender, ethnicity, sexuality, age or disability, we stand by equal opportunities for all.   

Our awards cabinet  

We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign. We were also recognised as a ‘Best 25 Big Company to Work For 2020’ as awarded by The Sunday Times. 

Selfridges