Cash Office Assistant (Birmingham) Full Time

Role Responsibility

As a Cash Office Assistant, you will deliver the processing of revenue from the sales floor in preparation for banking. Working with various departments and divisions, you will build effective relationships with the retail teams to drive accuracy and compliance. ​

As Cash Office Assistant you will:​

• Maintain compliance with all cash processing procedures by securing, accounting and distributing revenue from the sales floor to banking level​

• Ensure safe and secure handling of all payment tenders and credit card information, following clear processes​

• Meet service level requirements of revenue collection by third party carriers​

• Process direct change requests from Retail Operations departments​

• Manage non POS related processes, including gift card management and season ticket collection​

• Ensure maintenance of all cash office machinery; change machines, coin/note counters, coin sorters and drop safes​

• Be responsible for the auditing and management of bullion in the strong room​

• Ensure that any defects in machinery are escalated to the relevant person​

• Maintain the Cash Office to ensure it is fully compliant at all times with trading standards legislation, health & safety legislation and security standards

The Ideal Candidate

• Well organised. You are able to prioritise your workload dealing with multiple requests at any given time. You are methodical in your approach and have excellent attention to detail​

• A great communicator. Friendly and confident in your manner you excel in the relationships you build with team members. You will work closely with various divisions and departments, ensuring all remain compliant with cash processes ​

• Experienced in Microsoft Office applications​

• Adaptable. The ability to work independently as well as collaborate across the wider team, you understand the need to shift working priorities due to competing deadlines and changing priorities​

• Detail orientated with a proficiency in number​

• An example of our values, a trusted and respected colleague​

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This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business

Package Description

Please review the responsibilities and requirements carefully to ensure you have the skills and experience for this particular role. Unfortunately, if you do not have the relevant experience, your application will not be able to be progressed to interview stage.

Selfridges