Carrier Manager (Transport)

Role Responsibility

This role will be focused on ensuring service excellence throughout our transport strategy via multiple 3PL carrier partners, with a concentration on customer journey. You will ensure final mile delivery are in keeping with Selfridges’ strategic ambitions.

Key Responsibilities

• Shape & influence approach to fulfilment and final mile delivery
• Propose, develop, lead business improvement initiatives
• Manage processes and systems to ensure fulfilment operations are controlled and capable of expansion to support business growth
• Delivery of world class service by working cross functionally, ensuring activities operate effectively and efficiently
• Manage physical order flow from distribution centre and stores ensuring compliance with local, national & international law and processes
• Manage carrier performance, negotiating service levels to ensure continuity of supply to quality, cost and agreed delivery dates
• Analyse cost and performance and drive actions for improvement
• Manage and control delivery expenditure within agreed budgets
• Set up and maintenance of information flows
• Monthly reporting and analysis of fulfilment carrier costs
• Gather business intelligence of competitor fulfilment strategies and customer propositions to keep abreast of new developments and industry trends.
• Key stakeholders include distribution operations, customer services, digital trading team, commercial finance, store operations, carriers, and service providers.

The Ideal Candidate

Experience

• A background within logistics, preferably retail or a fast-paced commercial environment
• 2-3 years of experience managing B2C carrier operations and providers, including budget management and commercial negotiations
• International ecommerce is a definite advantage.

Technical Skills

• Excellent written and verbal communication
• Strong numerical and analytical skills
• Detail Orientated, with strong organisational skills

Personal Attributes/ Behavioural Skills

• Able to solve problems efficiently
• The ability to build relationships across all business areas and externally
• Highly self-motivated

About the Company

Our Creative Spirit 

We are more than a shop. We are a social space where culture and commerce collide to release an energy that we call the Selfridges spirit. We are here to make our world brighter, and everyone is welcome. 

Our Awards Cabinet 

We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign.  

Our Future 

Since 1909 we have been at the forefront of retail and today our stores in London, Manchester and Birmingham – alongside selfridges.com and the Selfridges App – continue to redefine the way we shop and socialise. As a Selfridges team member, you will learn what it takes to consistently drive innovation, success and amazing customer experiences. 

Everyone is welcome

We are committed to a diverse and inclusive working culture, and we see this as key to our success and our working culture. Here at Selfridges, everyone is welcome - irrespective of race, gender, ethnicity, sexuality, age or disability, we stand by equal opportunities for all. We are diverse, we are inclusive, we are Selfridges.

The Fun Stuff  

There are lots of reasons to be excited about joining Team Selfridges – from our fantastic team member communities to volunteer days and behind-the-scenes Selfridges experiences throughout the year. 

Other benefits and rewards include:

• Generous bonus and/or commission scheme 
• Discounted gym memberships 
• Pension contributions  
• Annual travel pass and cycle to work schemes 
• A volunteer day for all team members 
• Access to a wide range of training programmes to help your career development

Selfridges