Business Resilience Manager

Job Introduction

Are you looking for a new challenge that gives you the chance to take Customer Experience at Selfridges to the next level?  Looking for a company that wants to help further your career as well as provide you with an exciting, inspiring and fun place to work?   

If the answer to all of these questions is ‘yes’ then you’re just the kind of person we’re looking for!

Role Responsibility

• The development and delivery of Selfridges Business Resilience (BR) preparedness and capability, including Policies, Plans, Procedures and Recovery arrangements, and their effectiveness
• To support the Director of Loss Prevention & Security in the escalation and activation of business responses, in the event of a Major Incident or Crisis
• To develop, produce and implement an annual BR exercising, testing, and training programme for the company’s Incident, Crisis Management & Business Recovery arrangements
• To act as the functional subject matter expert for all matters relating to BR, on behalf of Loss Prevention & Security.
• To identify and progress areas for personal development
• To agree performance objectives and manage performance in line with performance management process.

 Role Scope:

• All UK Stores, Offices and Critical Supplier’s locations
• Available 24/7
• Providing key management skills to the specialist area of BR, ensuring the creation, development and maintenance of policies, plans, procedures, and recovery arrangements, identifying, mitigating, and responding to a major incident or crisis
• Align to and support the Loss Prevention & Security strategy, vision, and purpose.

 Key Responsibilities:

• The continual assessment of the BR capability, maintaining and implementing a BR Exercising, Testing & Training Programme
• Monitoring and reporting on emerging BR risks and threats, reporting all significant changes
• Ensuring the completion of Business Impact Analysis and risk assessments, to determine IT Systems and Infrastructure restoration, is in line with business requirements
• Maximising opportunities within appropriate resources, including budgets, that provide support and guidance for the management and maintenance of the Exercising, Testing & Training Programme
• Ensuring BR Policies, Plans, Procedures, and Recovery arrangements, are developed, exercised, tested, and maintained, in accordance with the Exercise, Testing & Training Programme
• Designing and delivering realistic and credible exercises, tests and training programmes, identifying lessons, agreeing, and monitoring actions required
• Verifying and monitoring Functional Business Resilience capabilities, developing Functional Response & Recovery Plans, ensuring work around arrangements required are considered, in place and the means to work remotely, are both available and fit for purpose
• Monitoring IT Disaster Recovery arrangements, ensuring they meet the businesses priorities and are regularly tested
• Developing BR awareness, understanding & engagement of Key Stakeholders
• Communicating with all relevant external partners, authorities, and associations, to ensure Selfridges has up to date intelligence and knowledge of business impacts.

The Ideal Candidate

• Possess, strong management, interpersonal and organisational skills
• Is proactive, self-motivated to work independently, getting the best out of resources available, co-ordinating multiple activities, in a constantly changing and evolving environment
• Is confident, able to communicate well, be professional and confident always, demonstrating tact, initiative, integrity, and strong influencing skills, providing confidence to senior management
• Able to engage with key functions and partners, to maximise the efficiency of the company’s BR capability, bringing changes that will help minimise risk
• A god understanding of retail environments
• BCI qualification at MBCI level

 This role guide represents a summary of the main areas of activity for the role, however all team members at Selfridges are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.   

About the Company

Our Creative Spirit 

We are more than a shop. We are a social space where culture and commerce collide to release an energy that we call the Selfridges spirit. We are here to make our world brighter, and everyone is welcome. 

Our Awards Cabinet 

We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign. We were also recognised as a ‘Best 25 Big Company to Work For 2020’ as awarded by The Sunday Times.

Our Future 

Since 1909 we have been at the forefront of retail and today our stores in London, Manchester and Birmingham – alongside selfridges.com and the Selfridges App – continue to redefine the way we shop and socialise. As a Selfridges team member, you will learn what it takes to consistently drive innovation, success and amazing customer experiences. 

Everyone is welcome

We are committed to a diverse and inclusive working culture, and we see this as key to our success and our working culture. Here at Selfridges, everyone is welcome - irrespective of race, gender, ethnicity, sexuality, age or disability, we stand by equal opportunities for all. We are diverse, we are inclusive, we are Selfridges.

The Fun Stuff  

There are lots of reasons to be excited about joining Team Selfridges – from our fantastic team member communities to volunteer days and behind-the-scenes Selfridges experiences throughout the year. 

Other benefits and rewards include:

• Generous bonus and/or commission scheme 
• Discounted gym memberships 
• Pension contributions  
• Annual travel pass and cycle to work schemes 
• Up to five paid volunteering days
• Access to a wide range of training programmes to help your career development

Selfridges