Business Analyst - Digital Retail

Please Note: The application deadline for this job has now passed.

Business Analyst - Digital Retail

Job Introduction

Are you looking for a new challenge that gives you the chance to get technical and use your experience to join our Tech team as a Business Analyst? Looking for a company that wants to help further your career as well as provide you with an exciting, inspiring and fun place to work? 

If the answer to all of these questions is ‘yes’ then you’re just the kind of person we’re looking for!

Role Responsibility

As a Business Analyst-Digital Retail, you will analyse and review current ways of working across the business or within a business domain, define and shape new business solutions, and be responsible for the requirements definition and analysis for new exciting initiatives.

As a Business Analyst-Digital Retail, you will:

  • Plan and estimate the business analysis activities and deliverables required within a given project or initiative
  • Clearly define and document the business problem or opportunity, and actively contribute to establishing the business case and gaining commitment to the change
  • Carry out stakeholder analysis, working with the business / product owners and change team to define stakeholder maps and contribute to the communication and engagement plans
  • Identify and define the business requirements using multiple techniques including (but not limited to) engaging workshops, observation, interviews and creation of workflow models
  • Ensure that all business requirements are well structured, clear and defined, with each business requirement having valid and complete acceptance criteria
  • Manage the risks and issues associated with business requirements definition and the broader business analysis activities, ensuring that the overall solution remains fit for purpose
  • Manage and track requirements as they move from discovery through to implementation. Identify when new requirements change the scope of the overall solution and ensure that the appropriate change control processes are followed, including accurate impact assessment
  • For each business solution, validate the testing strategy and the test scenarios defined by the QA team. Ensure the appropriate level of test coverage is in place and that exception scenarios are well thought through
  • Actively support the OAT, UAT, training and implementation activities (including warranty)
  • Fully understand the implementation of existing solutions within the domain and how they fit with the overall systems architecture
  • You will report to a Senior Business Analyst and work closely with the broader IT community and third parties.

The Ideal Candidate

  • The successful candidate will have at least 2 years’ experience as a business analyst working within Retail, preferably with knowledge and experience working with digital retailing and commerce solutions.
  • Excellent communication skills - both verbal and written, with a strong ability to tell stories and present information so that it is engaging, well structured and appropriate for the given audience. This includes requirements definition and playback to multiple stakeholders, business solution design - including business process, logical data models, use cases, user stories and UI design
  • Experience with Online Commerce systems such as Websphere Commerce, Adobe Experience Manager, or other digital solutions within a Retail context.
  • A clear, logical thinker who demonstrates excellent interpersonal, organisational and analytical skills
  • Consistently develops and maintains strong, long term relationships with Stakeholders
  • Must be able to understand business change needs, assess the impact of those changes capturing, analysing and documenting requirements
  • Strong appreciation for user experience and evidences clear customer focus

About the Company

Our Creative Spirit 

We are more than a shop. We are a social space where culture and commerce collide to release an energy that we call the Selfridges spirit. We are here to make our world brighter, and everyone is welcome. 

Our Awards Cabinet 

We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign.  

Our Future 

Since 1909 we have been at the forefront of retail and today our stores in London, Manchester and Birmingham – alongside and the Selfridges App – continue to redefine the way we shop and socialise. As a Selfridges team member, you will learn what it takes to consistently drive innovation, success and amazing customer experiences. 

Everyone is welcome

We are committed to a diverse and inclusive working culture, and we see this as key to our success and our working culture. Here at Selfridges, everyone is welcome - irrespective of race, gender, ethnicity, sexuality, age or disability, we stand by equal opportunities for all. We are diverse, we are inclusive, we are Selfridges.

The Fun Stuff  

There are lots of reasons to be excited about joining Team Selfridges – from our fantastic team member communities to volunteer days and behind-the-scenes Selfridges experiences throughout the year. 

Other benefits and rewards include:

  • Generous bonus and/or commission scheme 
  • Discounted gym memberships 
  • Pension contributions  
  • Annual travel pass and cycle to work schemes 
  • A volunteer day for all team members 
  • Access to a wide range of training programmes to help your career development


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