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Brand Specialist Loewe

Please Note: The application deadline for this job has now passed.

Brand Specialist Loewe

Job Introduction

Reports to:

Department Manager

Internal Customers:

Sales Associates/Consultants, Brand Specialists, Service Managers & Senior Management

External Customers:

Customers in store, brands & suppliers

Purpose of role:

To surprise, amaze and amuse our customers and make everyone feel welcome by making, telling and sharing stories. By helping to train and mentor your expert knowledge of product, service excellence and retail standards in order to maximise sales.

Role Responsibility

We are looking for a full-time Brand Specialist to join our team on our women's accessories floor! 

The Ideal Candidate

KEY SKILLS AND AREAS OF RESPONSIBILITY

 

CUSTOMER

  • Deliver an extraordinary customer experience and style advice tailored to individual needs by being curious to understand your customer and offer additional services where appropriate
  • Create an extraordinary selling experience for customers meeting sales, stock and profit targets
  • Actively seek to develop knowledge of our customers, our products and our competitors
  • Build on and grow clientele by building one to one relationships with customers and maintain this rapport so they are encouraged to return and are offered a bespoke shopping experience
  • Achieve high personal productivity and encourage team to increase client list to creatively drive sales
  • Manage customer complaints effectively yet compassionately knowing when to refer them to an appropriate member of the Management Team
  • Share expert knowledge and passion of other areas within Selfridges to customers
  • Conduct refunds and exchange helping the customer to find another suitable item/product if necessary or alternatively offer our online services
  • Expand customer to company relationship by utilising CRM (Customer Relationship Management)
  • Make, tell and share stories

 

PEOPLE

  • Work as one alongside Sales Associates, Consultants, Brand Specialists and Managers
  • Excite and motivate wider team to deliver product knowledge, cascading this information via brand training workshops and group demonstrations
  • Lead by example to inspire clientele
  • Immerse in the Selfridges Communities and Networks
  • Embrace and embed Selfridges values on a daily basis
  • Use confidence to communicate with the team openly and with clarity
  • Take responsibility for tasks that may go beyond the role expectation

 

PRODUCT

  • Proactively develop excellent product knowledge by following trends and being aware of competitors
  • Show passion and enthusiasm about products and services available
  • Inspire customers with creativity throughout the sale or experience
  • Assist and provide the team with daily and weekly sales figures and productivity reports
  • Identify and understand department’s strengths with DM regularly while compiling opportunities
  • Support Brand Specialists to achieve stock loss targets

 

ENVIRONMENT

  • Offer and show respect in the environment within the store
  • Take pride in ensuring the standards are adhered to every day, e.g. cleaning, tidying
  • Replenish stock ensuring that all items/products are out on the shop floor
  • Work collaboratively with direction from VM to ensure merchandise is put in size order and guarantee displays look appealing to customers
  • Check sku tickets and ensure all items are tagged
  • Follow health and safety procedures and security procedures
     

About the Company

THE SELFRIDGES STORY

 

Selfridges is a shop run on imagination: a place where the world’s most covetable brands combine with the most extraordinary spectacles, events and ideas for an experience like no other.

 

The story began when Harry Gordon Selfridge first arrived in London from Chicago in 1906 with his heart set on opening his dream store. With his revolutionary understanding of publicity and the theatre of retail, Selfridges Oxford Street opened its doors for the first time in 1909.

The founder’s spirit of innovation and creativity lives on through its owners today. Since 2003, W. Galen Weston and his family have owned and operated the business, which now includes two stores in Manchester, one in Birmingham, plus selfridges.com and the Selfridges App which both deliver to over 130 countries.

 

In 2016 Selfridges was the first ever store to be awarded the title of ‘World’s Best Sustainability Campaign by a Department Store’ at the IGDS Global Department Store Summit, in-line with its focus on buying better and inspiring change. For an unprecedented three consecutive occasions in a row (2010, 2012 & 2014) Selfridges also won the coveted ‘Best Department Store in the World’ award, underlining its place at the forefront of retail.

 

CAREERS AT SELFRIDGES

 

Our vision is to be the destination for the most extraordinary customer experience, and our people are central to achieving this.  Team members across our business maintain our vision through the values we live day-to-day and the unique Selfridges spirit we bring to every project.

 

Just as we create an extraordinary experience for our customers, we are dedicated to making Selfridges an exciting, inspiring and fun place to work. Being part of the Selfridges community offers many opportunities and unique experiences. As Harry Gordon Selfridge once said, ‘There’s no fun like work!’

OUR VALUES

 

Here at Selfridges we have 5 values which are the core of everything we do. They are the way we do things, they are actions not words, our moral code and guide how we behave. They are what holds us together and gives us authenticity and integrity.

 

WE OWN CUSTOMER EXPERIENCE

WE TAKE RESPONSIBILITY AND DELIVER

WE SHARE OUR KNOWLEDGE

WE LEAD AND INSPIRE

WE SHOW RESPECT

Selfridges

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