Retail Senior Sales Consultant / Brand Specialist - Designer Studio

Job Introduction

Selfridges offers an unrivalled shopping experience with products ranging from high street to high end. Whatever it is our customers are looking for, it’ll be up to you to ensure they enjoy an exceptional level of service that keeps them coming back for more.

Role Responsibility

You will do much more than just meet expectations. Instead, you’ll provide a bespoke service to customers from all over the world, while you take enormous pride in maintaining our high standards, driving sales and hitting targets. Our customers expect impeccable service delivered by people with a genuine passion for a range of brands and a thorough knowledge of products, fashion or non-fashion.

Working in Designer Studio you’ll share your knowledge through unique Selfridges and brand stories, advise customers on their choices, pick out products to match and instinctively know what is suitable for each individual. Using your passion for what you do, you’ll work confidently with the Brand Specialists and Service Managers to deliver exceptional service and store standards. You will use your natural curiosity to stay ahead of the latest trends by taking every opportunity to expand your product knowledge.

The Ideal Candidate

Your personal flair and innate sense of style will set you apart. While consulting with customers or clients on a range of products, you’ll take real pride in delivering a personalised and professional service. You’ll have genuine passion for Designer Studio brands and a natural curiosity to discover and explore more. Bringing your personality to the service experience you will always look to genuinely connect with your customers while thinking creatively to bring their extraordinary shopping experience to life. As well as having the ability to work well as part of a team, you’ll be willing to embrace opportunities to build your impeccable sales skills in order to offer quality and reassurance to all of our customers and maintain solid awareness of everything from runway shows to the moment the item hits our shop floor.

About the Company

Selfridges is a shop run on imagination: a place where the world’s most covetable brands combine with the most extraordinary spectacles, events and ideas for an experience like no other.

The story began when Harry Gordon Selfridge first arrived in London from Chicago in 1906 with his heart set on opening his dream store. With his revolutionary understanding of publicity and the theatre of retail, Selfridges Oxford Street opened its doors for the first time in 1909. The founder’s spirit of innovation and creativity lives on through its owners today. Since 2003, W. Galen Weston and his family have owned and operated the business, which now includes two stores in Manchester, one in Birmingham, plus selfridges.com and the Selfridges App which both deliver to over 130 countries.

In 2016 Selfridges was the first ever store to be awarded the title of ‘World’s Best Sustainability Campaign by a Department Store’ at the IGDS Global Department Store Summit, in-line with its focus on buying better and inspiring change. For an unprecedented three consecutive occasions in a row (2010, 2012 & 2014) Selfridges also won the coveted ‘Best Department Store in the World’ award, underlining its place at the forefront of retail.

Selfridges