Atlassian Admin

Role Responsibility

As Atlassian Tools Administrator you will be responsible for the administration and maintenance of the daily activities of the Atlassian Tools and work with stakeholder’s project requirements. You will advise us on best use & selection of tools in the Atlassian family (Jira, Jira Service Management Confluence, portfolio etc.) and ensure that we get best value from these tools (suggest how to make most efficient use to keep license costs down)​

As Atlassian Tools Administrator you will:​

• Support Jira, Jira Service Management and Confluence administration (projects, workflows, security schemes, custom fields, dashboards and reports configurations)​

• Optimize service projects and workflows for efficient service delivery for the Helpdesk using Jira Service Management instances.​

• Install, manage and administer Atlassian add-ons, plugins, and extensions using integrations with other tools through APIs.​

• Regularly meet with stakeholders to identify Jira, Jira Service Management Project and Confluence needs and implement them​

• Administer Jira Advanced Roadmaps for complex project planning.​

• Perform requirements gathering, and process improvement for Jira/Jira Service Confluence workflows.​

• design and implement automation rules to streamline and optimize business processes, ensuring efficient workflow automation aligned with organizational needs.​

• Conduct training for employees on Jira, Jira Service Management and Confluence​

• Show expert level tool administration knowledge on Jira, Jira Service Management and Confluence, as well as proficiency in Atlassian tool suite​

• Manage Atlassian users using Atlassian Access​

• Configure Project Setups, Components, JIRA Reporting, Report Filters and Dashboard creation​

• Configuring and maintaining Jira instances, with a focus on utilizing Zephyr Scale for test management activities.​

• Design and implement automation rules to streamline and optimize business processes, ensuring efficient workflow automation aligned with organizational needs.​

The Ideal Candidate

How you’ll do it…you will be:​

• Experienced. You will have a background in configurating and administrating Jira, Jira Service Management, Confluence. In addition to having experience in software development, i.e. programming, business analysis, project management, quality assurance, configuration management, consulting​

• Analytical. With the ability to identify key issues, involve affected parties, design solutions, obtain buy-in, and communicate effectively through resolution​

• A great communicator, both verbal and written. You excel in the relationships you build with stakeholders, able to work across various teams and have the ability to communicate technical information in a clear and understandable manner to non-technical stakeholders​

• Organised. You are able to multi-task, prioritise and work to tight deadlines, whilst maintaining excellent attention to detail​

• Inquisitive. You will be able to continually question current customs and practice; and initiate quality improvements

About the Company

Rewards and benefits 

Here are just a few of our rewards and benefits that help make our team experience that bit more extraordinary. 

• Flexible working options to benefit you, your family and your wellbeing that can include part-time, flexi-time, job sharing or hybrid working

• Generous annual leave that increases with length of service 

• Up to five paid volunteering days – from beach cleans to co-ordinating food and clothing donations 

• Family leave that suits your set up including Maternity, Paternity, Adoption, Surrogacy and Shared Parental leave policies 

• Defined pension contribution scheme  

• Generous bonus and/or commission scheme  

• Enviable team member discount including sale previews and double discount days 

• Exclusive local discounts on a range of restaurants, bars, beauticians and entertainment 

• Subsidised gym memberships  

• A sustainable car salary sacrifice scheme (subject to eligibility criteria)

• Several internal communities to get involved in from our Diversity Board and Green Warriors who are leading the charge on D,E&I and sustainability, to the Wellbeings who are always thinking of new ways to champion healthy minds, bodies and routines for our team members 

• Workplace Options, our confidential team member assistance programme for when life gets tricky or you need a little guidance 

• Access to a wide range of training programmes to help your career development 

Read on to find out how you can play your part in Reinventing Retail… 

Everyone is welcome 

Selfridges is a place where we want everyone to feel a sense of belonging. We embrace every self and are committed to cultivating a diverse and inclusive working culture. We are leading with purpose to not only increase the visibility and recognition of under-represented talent within our organisation, but the wider industry too. Here at Selfridges, everyone is welcome – irrespective of race, gender, ethnicity, sexuality, age or disability, we stand by equal opportunities for all.   

To ensure every feels welcome, we offer support at every stage of the application and interview process.  Should you need it, please let your recruitment contact know and they will be more than happy to help.

Our awards cabinet  

We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign. We were also recognised as a ‘Best 25 Big Company to Work For 2020’ as awarded by The Sunday Times. 

Selfridges