Assistant Manager - Restaurants

Role Responsibility

As the Assistant Manager for a restaurant in Selfridges you will do much more than just meet expectations. Instead, you’ll provide a bespoke service to customers from all over the world, while you take enormous pride in maintaining our high standards, driving sales and hitting targets. Our customers expect impeccable service delivered by people with a genuine passion for health and fitness and the range of dishes we offer as well as knowledge of products, fashion or non-fashion.
 

Focusing your efforts on providing outstanding customer service, you’ll assist your Restaurant Manager in the smooth running of the restaurant. This will mean overseeing everything from team coverage and transaction processes, to general housekeeping requirements. Using your calm and diplomatic nature, you’ll also be on hand to quickly resolve any queries or complaints that our customers may have. And you’ll do it all while maintaining Selfridges’ renowned levels of service excellence.

The Ideal Candidate

While advising customers you’ll take real pride in delivering a personalised and professional service. You’ll have genuine passion for inside and out with a natural curiosity to discover and explore more about food and health & fitness to share with others. Bringing your personality to the service experience you will always look to genuinely connect with your customers while thinking creatively to bring their extraordinary dining experience to life. As well as having the ability to work well as part of a team, you’ll be willing to embrace opportunities to build your impeccable sales skills in order to offer quality and reassurance to all of our customers.

With proven supervisory experience gained in a retail or restaurant environment, you’ll lead by example in what is often a fast-paced and vibrant environment. Your professional nature will mean that you are expert in handling tough problems and situations through your natural ability to communicate effectively, and with a confident understanding of Restaurant Operations, you’ll also be highly organised, with excellent attention to detail and strong relationship management skills.

About the Company

Harry Gordon Selfridge first arrived in London from Chicago in 1906 with his heart set on opening his dream store. With his revolutionary understanding of publicity and the theatre of retail, Selfridges Oxford Street opened its doors for the first time in 1909.

The founder’s spirit of innovation and creativity lives on through its owners today. Since 2003, W. Galen Weston and his family have owned and operated the business. With the store being named ‘Best Department Store in the World’ on three consecutive occasions in a row (2010, 2012 & 2014) and most recently being awarded the title of ‘World’s Best Sustainability Campaign by a Department Store’ at the Global Department Store Summit 2016, Selfridges today is more than just the sum of its products. It's a shopping experience that promises to surprise, amaze and amuse and to this day, as Harry Gordon Selfridge said, ‘Everyone is welcome’.

Team members across our business strive to keep our Vision a reality through the values we live day to day and the stories we make, tell and share.

Selfridges