Accounts Payable Helpdesk Assistant (FTC 6 Months)

Job Introduction

Main Purposes: To help Selfridges suppliers understand and resolve accounts enquiries quickly and efficiently ensuring a high level of professionalism is maintained at all times.

Role Responsibility

1. Frontline contact for all suppliers

• Answer the phone within 3 rings using a polite and courteous tone, be pacey and positive
• To have good knowledge of Selfridges systems ensuring that the supplier is dealt with as quickly as possible, know your stuff.
• To interact with our suppliers and instil a sense of confidence in our processes, think customer.
• To ensure that the supplier has the call log reference relevant to the specific enquiry
• To provide any copy documentation that the supplier/concession requests in a timely manner, be pacey and positive
• Have the ability to control any situation with a supplier and diffuse it
• Think customer at all times

• Work effectively with the wider team to achieve desired result for the supplier.
• Show confidence and know your stuff in dealings with others.
• Appreciate workloads and time constraints that may affect team members, and deal with conflict in a professional manner, show respect and earn it in return.
• Maintaining accurate records of all enquires for KPI measures

• Log calls to the relevant member of the team ensuring all information is complete, own this information and deliver.
• To log all incoming faxes for the team ensuring the correct level of priority is applied
• Maintain strict 3 call rule- before transferring calls to the relevant member of the team.

4. Adhoc duties

• Collating and compiling Intrastat information for the T/Leader
• Posting out of remittance advices and general information to suppliers
• Maintaining a tidy working environment e.g. Tidy Fridays
• Responsible for department faxing and collating

The Ideal Candidate

Key Skills:

• Excellent Communication Skills
• Resilient
• Good Timekeeping & Attendance
• Confident Telephone Manner
• Ability to Influence
• Understanding of Supplier Needs
• Willingness to learn
• Team Player

Selfridges